OUR STORE POLICIES

If the product you received does not match your order, or the quality of the product is damaged upon delivery, please contact Simple Elegance For Family Pty Ltd via email within 5 business days of receiving the product, and we will respond to you within 5 business days with further instructions.

Contact details:

Simple Elegance For Family Pty Ltd

Email: simpleelegancehw@gmail.com

What qualifies for a Refund?

To simplify the Refund procedures, we apologise in advance that we only process Refunds instead of product replacement.

We will only process refunds that are requested within 5 business days of delivery date. We will not accept any products sent back without an email request. Please contact us on the above-mentioned email address, and provide the following:

• details for the product ordered

• reason for claiming refund

• picture of product defect upon delivery

• your banking details (account name, BSB & account number)

To be eligible for a full refund, we require the product to be posted back to us. A receipt of the postage and a tracking number for the return delivery will be required.

Please send back the product in the original packaging, with tags and the purchase invoice. On receipt of the product, we reserve the right to decide if a refund is applicable. If approved, refunds will be returned within 3 business days. We will also reimburse for the costs incurred in posting back the defective product.

If the refund request is emailed more than 5 business days after delivery date, we apologise in advance that we will not process the refund.

Please note that due to hygiene reasons, we will not accept returns for FACE MASKS and HAIR BANDS.